Reference

What Governs Your Account on add7

These terms set out the rules that apply when you access add7, open an account, or use any part of the platform — including deposits via bKash, Nagad, or Rocket. Access and eligibility depend on your local law and the region you are in.

Account EligibilityJurisdiction RulesPayment ConditionsAccount ConductPolicy Updates
add7 What Governs Your Account on add7
HOW WE HANDLE DATA

Account Security and Data Practices

Data We Hold

We store the information you provide at registration — name, mobile number, and wallet details — along with your transaction history. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active and remember your preferred language and lobby view. You can clear them via your browser settings; doing so will log you out of your current session.

Account Security

Your account is protected by a password and, where enabled, an OTP sent to your registered mobile number. Never share your OTP with anyone, including anyone claiming to be add7 staff.

Requesting Changes

To update your registered mobile number or request deletion of your account data, contact support via live chat or email with your account details and a valid reason for the request.

LEGAL CONTACT

Reach Us on a Legal or Account Matter

Email Support Send account or legal queries to our support address. We aim to respond within one business day. Include your registered mobile number so we can locate your account quickly.
Live Chat Open the chat window from any page on add7. For legal or account-closure requests, select the account topic so your message reaches the right team without delay.
Account Help Centre The help centre covers account verification steps, wallet-linking procedures for bKash and Nagad, and how to submit a formal complaint if you believe a term was applied incorrectly.

Common Questions About These Terms

If something in the legal terms is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.

Availability depends on your local law and the region you are in. We do not confirm legality for specific locations — check your local regulations before opening an account.

No. Each person may hold one account only. Duplicate accounts are against our terms and may result in both accounts being closed and any pending withdrawals being reviewed.

This is a standard anti-fraud measure for mobile wallet transactions. If you deposited via bKash, your withdrawal goes back to the same bKash number — no exceptions.

Withdrawals may be held until verification is complete. We will state a deadline in the request. If documents are not received in time, the withdrawal remains on hold pending review.

Contact support through live chat or email, provide your registered mobile number, and state that you want your data removed. We will confirm the steps and timeline by return.

Close your account before the updated terms take effect. Continued use of add7 after a change is published counts as acceptance of the revised conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.