Reference

How add7 Handles Your Personal Information

When you open an account and use bKash, Nagad, or Rocket to fund it, you share certain personal details with us.

Account DataPayment RecordsDevice & Session InfoYour Rights

What We Collect and Why

add7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, contact details, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record transaction references and wallet identifiers to verify and reconcile payments. We do not store your full

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mobile banking PIN or password. Your device type, browser, and session activity are logged to detect unusual access patterns and keep your account secure. We may also collect location signals at the session level to assess whether access is consistent with eligible regions, since availability depends
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on your local law and the regions we support. Data is retained for as long as your account is active and for a period after closure as required by applicable record-keeping obligations. We do not sell your personal data to third parties. Where we share data
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with payment processors — including the networks that operate bKash, Nagad, and Rocket transactions — it is strictly for completing your requested transaction. Any third-party service we engage is bound by data-handling terms consistent with this policy. If you are accessing from Bangladesh, your data may
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be processed on servers outside Bangladesh; by using the platform you acknowledge this. We keep this policy current and will notify you of material changes through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply standard security measures across account access, payment processing, and data storage. Here is what that looks like in practice — from the moment you log in to how long we keep your records.

Encrypted Account Access

Your account login is protected by SSL encryption. OTP verification is required when accessing from an unrecognised device or after a password reset.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.

Data Retention

Active account data is held while your account remains open. After closure, records are kept for the period required by applicable obligations, then deleted.

Requesting Changes

To request a copy of your data, correct inaccurate details, or ask for deletion, contact support with your account reference and the specific request.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Reach out through any of the channels below and reference your account so we can locate your records quickly.

Live Chat Start a chat session from the account dashboard for the quickest response on data access or correction requests.

Email Support Send your data request to our support address with your registered contact detail and we will respond within a reasonable timeframe.

Account Settings Some data updates — like your contact number or email — can be made directly inside your account settings without contacting support.

Common Questions About Your Privacy

These are the questions we hear most often about how personal data works on add7. If yours is not here, live chat is the fastest way to get a direct answer.

We collect your name, contact details, and login credentials at registration. If you deposit via bKash, Nagad, or Rocket, we also record the transaction reference tied to that payment.

We share only the minimum data needed to process your transaction with the relevant payment network. We do not share your full account profile with them.

Contact support via live chat or email with your registered account detail and ask for a data access request. We will locate your records and respond within a reasonable timeframe.

Yes. Submit a deletion request through support. Some records may be retained for the period required by applicable obligations before full deletion is completed.

We use session cookies for login continuity and analytics cookies to improve the platform. You can block or clear cookies through your browser settings at any time.

It may be. Our servers may be located outside Bangladesh. Access to and use of the platform is subject to your local law and the eligible regions we support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appadd7 App

How add7 Handles Your Personal Information

How We Protect and Manage Your Information

Encrypted Account Access

Cookie Use

Data Retention

Requesting Changes

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does add7 collect when I register?

02 Does add7 share my data with bKash, Nagad, or Rocket?

03 How do I request a copy of my personal data?

04 Can I ask add7 to delete my account data?

05 Does add7 use cookies, and can I turn them off?

06 Is my data processed outside Bangladesh?

Privacy Policy

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