Reference

Terms That Govern Your add7 Account

These terms set out what you agree to when you open and use an add7 account. Access to our platform depends on your local law and eligible regions — read these conditions before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredSubject to change with notice
add7 Terms That Govern Your add7 Account
CONTACT CHANNELS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you get in touch.

Live Chat Start a chat from the account dashboard. Fastest path for urgent account or payment questions — have your bKash or Nagad transaction ID ready.
Email Support Send detailed queries to our support address. We respond to terms-related questions and account review requests through this channel.
Help Centre Our help centre covers common account, payment, and eligibility questions. Check there first for answers about Rocket or Nagad deposit conditions.
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights

We take account security seriously. Your login is protected by OTP verification tied to your registered mobile number — the same number you use for bKash or Nagad. We do not store full payment credentials on our servers. If you want to update your account details or request a data review, contact support through live chat or email with your account ID.

OTP Account Access

Every login is verified by a one-time code sent to your registered mobile number, keeping your account tied to a device only you control.

Payment Data Handling

We do not retain your bKash, Nagad, or Rocket PIN or full wallet credentials. Transaction references are stored only for dispute resolution.

Account Data Requests

You can request a summary of the data we hold on your account. Contact support by email with your account ID and we will respond within a reasonable period.

Terms Update Notice

When we revise these terms, we post the updated version with a change date. Continuing to use your account after that date means you accept the new version.

Common Questions About These Terms

These are the questions we hear most often about account conditions, eligibility, and what happens when something goes wrong. If your question is not here, live chat is the quickest way to get a direct answer.

Account eligibility depends on your local law and the regions where add7 operates. You must confirm you are legally permitted to use the platform in your location before registering.

Yes. Any deposit made through bKash, Nagad, or Rocket is subject to these terms alongside the payment conditions shown at the cashier when you initiate the transaction.

We will notify you through your registered contact. Funds in a suspended account are held pending review. Contact support with your account ID to start the review process.

Yes. Email support with your account ID and a data request. We will compile the information we hold and respond within a reasonable timeframe under applicable rules.

We post the updated terms with a revision date on this page. If you continue using your account after the date shown, that counts as acceptance of the revised conditions.

Stop using your account and contact support before making another deposit. We can walk you through the change and, where applicable, help you close the account and withdraw your balance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.